Our Policy - Retention Policy :: Terminal Contacts

Our Policy - Retention Policy

Retention Policy

MANAGE PERFORMANCE

  • Strategic goal alignment
  • Setting performance expectations
  • Periodic evaluations and appraisals

MANAGE COMPENSATION

  • Compensation and benefits planning
  • Performance rewards
  • Variable compensation management

TRAINING & DEVELOPMENT

  • Career planning and counseling
  • Training / Technical Certifications / Business Skills acquisition
  • Soft skills development

Value Proposition

  • Terminal Contacts: global company with "small company soul" – advantages for customers:
  • Flexibility (e.g., change our policies and business processes, such as billing cycles, to suit top customer needs)
  • Commitment (e.g., full-time, Senior-level resources serve as LAMs; wide accessibility within proposed cost structure )
  • Willingness to "Invest" (e.g., at our expense, proactive efforts to improve service levels; training, performance warranty)
  • Deep domain knowledge that enhances technical expertise
  • Higher returns on investment -- quality-driven; reusable application logic; lower TCO
  • International presence further increases level of response and depth of capabilities