Our Policy - Retention Policy

MANAGE PERFORMANCE

• Strategic goal alignment
• Setting performance expectations
• Periodic evaluations and appraisals

MANAGE COMPENSATION

• Compensation and benefits planning
• Performance rewards
• Variable compensation management

TRAINING & DEVELOPMENT

• Career planning and counseling
• Training / Technical Certifications / Business Skills acquisition
• Soft skills development

Value Proposition

• Terminal Contacts: global company with "small company soul" – advantages for customers:
• Flexibility (e.g., change our policies and business processes, such as billing cycles, to suit top customer needs)
• Commitment (e.g., full-time, Senior-level resources serve as LAMs; wide accessibility within proposed cost structure )
• Willingness to "Invest" (e.g., at our expense, proactive efforts to improve service levels; training, performance warranty)
• Deep domain knowledge that enhances technical expertise
• Higher returns on investment -- quality-driven; reusable application logic; lower TCO
• International presence further increases level of response and depth of capabilities